Our Dispensing and Prescribing Guidelines
All medicines will only be prescribed after a necessary consultation and risk assessment has been carried out between the patient and the prescriber.
In all cases, the prescriber will consider all treatment options with the patient, however the final decision will always lie with the prescriber.
The prescriber will consider the risks of administering a medicine via the information gathered (patient age, medical history, concurrent medication) during the online consultation, this is particularly important for patients that are pregnant or breastfeeding as the risk to mother, foetus and baby will need to be considered.
All our prescribers follow NICE evidence based prescribing guidelines when prescribing medicine. Medicines will not be dispensed for unlicensed or off-label use.
Our prescribing process
All consultations are carried out online and are specific to the treatment option/condition.
All our prescribers issue prescriptions remotely without face-to-face contact with the patient. To carry out effective and safe remote prescribing our prescribers must:
- Establish the current medical history of the patient including current and previous drug history, including over the counter drugs.
- Conduct an adequate medical assessment/consultation to establish the patient’s condition
- Ensure clinical justification when prescribing any medicine, considering any contra-indications
- Only prescribe a medicine/treatment within their limits of competence. Where a medicine, treatment or condition falls out of their clinical competence, the patient will be signposted to their own GP
- Where further information is needed our prescribers can request further information from the patient and proof of previous prescriptions to confirm a diagnosis
- Where treatment has been offered, our prescribers will Inform the patients GP where consent has been given by the patient
All of our prescribers are UK based and hold the equivalent licenses to be able to prescribe medicine within the UK. You can learn more about our regulations and our medical team on our about us page.
Our prescribers will take extra precaution when treating women who are currently pregnant or breastfeeding. Most of the medicines that we sell do not cause and congenital malformations, however our prescribers will follow NICE guidance on the prescribing of medicines during pregnancy on a case-by-case basis.
Where possible, drugs should be completely avoided during the first trimester of pregnancy, unless the benefit to the mother far outweighs the risk to the foetus.
All our prescriptions are created online, we follow the prescription writing data requirements and include all the following information on our prescriptions:
- Patients full name
- Patient Date of Birth
- Patient Address
- Prescriber’s name
- Prescriber’s address
- Prescribers contact information
- Prescriber’s signature
- Medicine dose and quantity
- Indications and dosage instructions
- Warnings and advice from the prescriber
Your prescription is sent directly to our pharmacy by the prescriber reviewing your condition and treatment request. All prescriptions will be kept for a minimum of 2 years, after which they will be destroyed.
Labelling of prescribed medicines
It is a legal requirement to display the following information on the box of prescribed medicine.
- Patient name
- Name and address of the dispensary/pharmacy
- Date of dispense
- Medicine name
- Directions for use
- Warning and precautions when used with other medicine.
Our prescribers will only prescribe medicine indicated by NICE guidelines as a first line treatment option for a specific condition.
In cases where a first line treatment option has not been selected, the prescriber will consider all treatment options with the patient, however the final decision will always lie with the prescriber.
We keep up to date with the latest ongoing developments in the medicine world and regularly check credible information sources to ensure our medicines are appropriate for specific conditions. We monitor medicine specific information from:
All of our treatments are sourced from credible and fully authorised wholesalers such as:
Why may the brand of medicine I receive vary?
We understand that it can be a little confusing not knowing which brand of medicine you are going to receive, particularly if you are used to a certain brand of medicine. Here is our explanation on why the brand you receive will sometimes vary to what is displayed in our product images.
Let's use Paracetamol as an example, paracetamol is one of the most widely used medicines in the world, however paracetamol is not produced by just 1 company, in fact; there are many companies that manufacturer paracetamol. All those companies will need to ensure that they are using the exact same active ingredients and the same dose of paracetamol, in essence; this means that all their products are the same. For medicines that are produced by different manufacturers, we call them "Generics", they are typically cheaper than the more well-known branded versions.
For more well-known versions of paracetamol such as Panadol and Anadin, we call them "Branded" versions, they are typically more expensive than the generic versions. We will always display the branded version of a particular medicine on a different product page to the generic versions due to the price differences. If you order a branded version of a particular medicine, you will receive the branded version of that medicine, however if you order a generic version of the medicine, the medicine supplied could come from several trusted manufacturers.
Rest assured, all of the medicine we sell on our website have been produced by fully licensed manufacturers that have had their products approved for sale in the UK by the Medicines and Healthcare products Regulatory Agency (MHRA).
For more information on the difference between branded and generic medicine you can visit FDA.gov
If you would like to know more about our treatments, prescribers, or our dispensing and prescribing guidelines, please do not hesitate to get in touch via [email protected]