Meet the team behind Medicine Direct

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Medicine Direct Team Photo

Our Team

From our customer service staff handling all of our patient communication, to our team of medical professionals assessing a multiple of conditions on a daily basis, meet the team behind Medicine Direct.

All of our team members work together on a daily basis, whether that is answering patient questions and queries, or assessing what treatment options would be best suited to individuals. All of our team members have different responsibilities, together; it enables Medicine Direct to offer our patients throughout the UK, fast, safe and affordable access to the treatment they need.

You can learn more about Medicine Direct on our About Us page.

Customer Support Team

Medicine Direct Customer Support Team

Our customer support team are the focal point of our business and are responsible for handling all patient queries. Our customer support team are on hand to assist our patients throughout the prescription request process, as well as updating and managing patient records and files. 

Our customer support team also work closely with our Clinical Team of Pharmacists, Dispensers, and Independent Prescribers. They play an important role in ensuring our clinical team have all the information needed to make informed, accurate clinical decisions when assessing a patient’s condition. Our support team are vital in ensuring our patients are receiving the most suitable treatment option for their condition.

 

Customer Support Manager at Medicine Direct - Alexia

Patient Support Manager: Alexia

Alexia Linkedin Profile

Meet Alexia, Alexia is our patient support manager and is the main contact point for the majority of our patients. Alexia joined the team in 2019 and is responsible for the communication between our pharmacists, prescribers and patients. Alexia handles everything from medication requests to repeat prescriptions. If you have ordered from Medicine Direct, it is likely that you would have spoken to Alexia at some point!

Our Medical Team

Meet Our Trusted UK Health Professionals

All of our Independent prescribers are based in the UK and have experience working in a range of GP Surgeries and hospitals, NHS, and community pharmacies.

Balsam Albassi Pharmacist Independent Prescriber Balsam Alabassi

Independent Prescriber

Balsam is the most experienced member of the team having worked for some of the UK's largest pharmacies over her 18 year career as a pharmacist. Balsam joined the Medicine Direct clinical team in early 2020.

MPharm: 2048578

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Hussain Abdeh Hussain Abdeh

Superintendent Pharmacist

Hussain has been a Pharmacist since graduating from The Liverpool John Moores University in 2015 and has been the superintendent Pharmacist of Medicine Direct since our launch in 2018.

MPharm: 2211840

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Sonia Khan Sonia Khan

Pharmacist

Sonia is our local on-site pharmacist responsible for dispensing a wide range of medicine to patients on a daily basis. Sonia joined the Medicine Direct team in 2019 and is based at our Manchester Head Quarters.

MPharm: 2076091

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Our Directors

Jon Higham Managing Director of Medicine Direct

Managing Director: Jon Higham

Jon Higham Linkedin

Jon is the co-founder and Managing Director of Medicine Direct helping launch the website in 2018. 

"Our Company motto is “The UK’S Local Pharmacy: Medicine Delivered Direct To Your Door”. However, there is so much more to our motto than meets the eye; we believe that everybody in the UK should have fast and affordable access to healthcare, our aim is to establish an online service that gives our patients and customers the same personalised treatment options that they would receive in their local community pharmacies and doctors’ surgeries."
 
Jay Dhokia Operations Director Medicine Direct

Operations Director: Jay Dhokia

Jay Dhokia Linkedin

Jay is the operations director and one of the co-founders at Medicine Direct, together with Jon; helped to launch Medicine Direct in 2018. Jay is responsible for the operations at Medicine Direct, from ensuring our 12,000 sq ft warehouse is running smoothly and fully stocked at all times.

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