Terms and Conditions
Our site is operated by
Unit 3c Castlehill Industrial Estate
Company Registration Number: 10820999
GPhC Registration Number: 9010972
We are regulated by the Medicines and Healthcare products Regulatory Authority and are registered with the General Pharmaceutical Council.
Creating an account on our website
When you create an account on our website, you agree that the account created is solely for your own use and all passwords and account information are kept confidential. You are responsible for maintaining the security password for your account and all activities and purchases that take place under your account.
You account with medicine direct acts as your medical file and will display complete order history with Medicine Direct which can be accessed by our prescribers and patient support team at any time.
Information displayed on our website
The information displayed on our website is for informational purposes only and should not replace doctor or medical professional advice. The information on our website is regularly updated to reflect prescribing framework or regulatory changes, however we cannot guarantee that all information is 100% up to date.
Whilst we list as much information as possible in relation to certain medicine and conditions, the information displayed may not be exhaustive, it is the responsibility of the patient to thoroughly read the patient information leaflet for a particular medicine before use.
Our service is not designed for self-diagnosis or to replace a current or ongoing care plan with your medical professional. If you are under a care plan or think that you may have a health condition, you should consult your regular GP or pharmacist.
Placing an order on our website
You must be 18 years of age to use our service and have the mental capacity to be in control of your own health. You must be a legal UK resident residing in the UK.
You are responsible for ensuring that all information provided is accurate and up to date. You agree to update us of any changes that makes your personal information obsolete.
When placing an order on our website, the order process is documented on the website and during the order process. You will have the ability to correct any misinformation entered into your online consultation before submitting this information to our clinical team. It is your responsibility to ensure that all information is correct and up to date, it is not our responsibility or our medical team’s responsibility for any errors that have been submitted when placing an order.
When placing an order on our website, there is no guarantee that you will receive the medicine specified in your online consultation. The information you provide will be reviewed by our prescribers and any medicine offered will be a joint consideration for you and the prescriber to consider.
On receipt of your order, payment is made, however this is not an acceptance from us that your purchase request has been accepted. The prescriber reserves the right to reject any order request from you.
Order confirmation email or order rejection emails will be sent to the email address you have provided. Upon an order rejection a full refund will be made to the card used to purchase the goods.
Prices listed on our website
The price of goods listed on our website is also displayed upfront at the time your purchase is made. Please note that the price shown includes the cost of the goods and the cost of an online consultation (for prescription medicines only). The prices displayed includes VAT (where applicable) at the UK rate.
The prices displayed does not include the cost of delivery. Delivery costs will also be displayed up front upon checkout.
Prices displaced can fluctuate from time to time, however the costs of the goods will always be displayed to you upfront.
Patient and Prescriber Confidentiality
Any information you provide in your customer account and online consultation is confidential between you and the prescriber. The medical information you provide to us will be reviewed by a GPhC registered prescriber.
The consumer rights act 2015 states that products must be as described, fit for purpose and of a satisfactory quality. The terms set out by our company are in no way intended to limit the rights that you have as a consumer and will be adhered to in line with consumer law.
If you are writing to us to complain about something or you feel that we can improve aspects of our service, please contact us using the details below:
Unit 3a - 3b Castlehill Industrial Estate
Company Reg. Number: 10820999
Medicine Direct Telephone: 0800 112 3987 9am-5pm (Monday to Friday)
Email: [email protected]
We respond to all complaints within 5 working days. Although sometimes unavoidable, complaints help us to continuously improve our service and iron out any issues that may arise from time to time.
If you are not satisfied by the outcome of your complaint, you can also contact the General Pharmaceutical Council. you can contact them using the methods below.
Telephone: 020 3365 3400
You right to cancel and return goods
For more information on our cancellation and returns policy, please visit the following page - https://www.medicinedirect.co.uk/refunds-and-returns
Medicinedirect.co.uk is owned and operated by Pharmacorp LTD.
Pharmacorp LTD are fully regulated and licenced by the GPHC and MHRA.
You can read more about our regulations and licence numbers on our about us page - https://www.medicinedirect.co.uk/about-us
The 3rd party sites that we link to are for informational purposes only. If you follow those links, you do so at your own risk. Those websites are not owned or operated by Pharmacorp ltd and are a separate entity.
Website accessibility and site maintenance
From time to time we carry out site maintenance, we cannot guarantee that the website will be free from disruption and errors. Whilst attempts are made to ensure our website is error and virus free or free of infected or contaminated code.
You are responsible for ensuring your devices used when accessing the website include up to date anti-virus software.
We do not accept liability in the event of website downtime that restricts the ability to successfully complete an order.
Dispensing of Prescription and Pharmacy Medicine
Please see out Dispensing and Prescribing Guidelines