Refunds, Returns & Cancellations

Return Policy

In the event that you wish to return, of cancel an order with medicine direct, the following process is designed to provide clarity on our policies and steps taken in order to refund, return or cancel and order.

Medicine Returns & Cancellations

In the event that an item is not as described, faulty or wrongly delivered, you should notify us as soon as possible.

  • The product should be sent back to us in its original packaging, you must return the item in the exact same condition that it was received.
  • Products should be returned as soon as possible and should be reported to us within 5 working days.
  • We will refund the cost of delivery only when the item has been received by our pharmacy
  • If an item has been sent that is incorrect, faulty or not as described, the correct item will only be sent upon successful return of the original item.

If you are sending back a medicinal product that meets the criteria of the product description and is not classed as faulty, not as described or incorrectly sent, we are unable to provide a refund after the point of dispatch from our premises. 

Should you wish to return the medicine for us to correctly and safely dispose of the medicine, you can do so by sending the item back to the address that appears on the original dispatch label. Please also notify us of any returns by contacting


  • For orders received that are incorrect, faulty, or not as described, we will provide a full refund including delivery costs to return the item
  • For orders that are delayed due to stock or delivery issues, we may refund the delivery cost if medicine direct is at fault for the delay
  • You can cancel you order for medicine up until the point the product is dispatched from our premises
  • If the product is not faulty and meets the product description but wish to return the product, we are unable to provide a refund after the product has been dispatched. However, the product can still be sent to our pharmacy address if you wish for us to safely dispose of the item.


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